Customer Feedback
This page gives our customers an opportunity to comment on our products, and what they think about albumworks. (Note some of these comments refer to Albumprinter, albumworks changed its name from Albumprinter on 25 September 2009).
If you have any feedback you'd like to provide us with, just email us once you receive your Photobook product.

Bob Clothier, Victoria
Hello Albumworks.
Having sent my book to you on Monday last (a public holiday) I have just received my order of two books - 4 days later.
A very big thank you for such prompt service as well as the superb quality. The books look stunning and will be shown to many people.
This now makes three albums you've made for me and I see no reason to choose anyone else in the future.
Kind Regards,
Bob

Sharon & Jean Young, Dee Why
To Everyone at Album Works,
Thank-you SO much for the wonderful job you did on the Album I organised
for my Mum.
I even submitted my Album days after your dead line for Mothers day - not
even expecting her to get it until this week after Mothers day and to our
surprise it arrived on Saturday before Mothers Day. I didn't realise Aust
Post delivered on Saturdays, so it was a great surprise.... THANKS !
I found your software really easy to use - its so simple, great templates and setting your own photos as the background is a great idea and really makes the album look professional.
Mum is so overwhelmed by it. It just took her breath away. She just
loves it to bits. She looked at it about 6 times, before she could stop
crying to phone me and thank me.
Thank-you to everyone involved in its production - you did a super job.
many thanks,
Sharon Young.

Jill, Beachmere
WOW, WOW, WOW. What a great job again. This book is amazing and the quality is superb. When we gave her the book, she loved it but her Mum and Dad were overcome with emotion and both cried. I used to be a scrapbooker and have spent many hours producing scrapbooks for the family. However, have packed away my stash as I consider these books to be a better option, less work, and a fraction of the cost.
Job well done all at Albumprinter. I am starting on a new one for my sister's 60th, it will be 3 volumes and is called MY STORY (the 1st 60 years). The first volume will be all black and white as the photos are old and obviously black and white.
Regards,
Jill

Avril, Canberra
Hi team,
I have just received my second album and just wanted to tell you how wonderful it looks.
I made this album as a surprise for our daughter and son in law. They had a re affirmation of their wedding vows for their 15th wedding anniversary and they are both absolutely delighted with the album.
I sent off the order late last Thursday night and received the album today, Wednesday.
Once again I have to express our delight at the high standard and care with which you produce these albums they are truly wonderful.
Thank you so much for the good work you do,
Kind regards
Avril

Melissa Taylor, Gold Coast
WOW!! is all I can say.... I love it, thankyou soooooo much!!
My cousin asked me to take the photos of his wedding and I thought this would be a nice gift for him and his beautiful new wife. I was wrong! It's not nice... It's probably going to be the best present I will ever give someone and I know they are going to treasure it for life! As I will with the copy I got for myself.
I received it today (Thur) after only ordering it on Sun and receiving an email yesterday saying it had been dispatched. The service I have been provided along with the quality of the product is too good not to recommend Albumprinter to everyone I know!
I already have orders for two more and I'm sure there will be more to come.
You have made my day!!

Matt, Sydney
On Sunday I was browsing google responses to photo printers. By Monday I had downloaded the software and had uploaded my pictures from my European trip. The next day I got confirmation of the order and payment. The day after I had a tracking number. I actually scared the guy in the post office today because 10 minutes after receiving confirmation of my order arriving, I myself arrived at the post office. The post manager said he'd only just put my order in the back - talk about service. I collected my order there and then and it was 100% perfect.
I've already mentioned it to all of my friends and I have more projects in the pipeline. For a beautiful hard copy of your memories, no matter what, you can't go wrong with this. If anyone out there has any doubts, don't, I was a sceptic and I've been converted!

Barbara Hemerik, Kelso
I have just completed my album with you guys and received it in the post to my home. I just wanted to thank you for providing this service. I'm not into the traditional photo albums and all my photos are stored in a box. Your service has enabled me to take my best photos (with all my memories put into print) and put them on display in this fabulous looking book.
The 'albumprinter' product looks so professional and sets out our album in a way that creates so much interest; so much more than just flicking through someone's holiday photo album.
Congratulations you guys! What a top class service! You have given everyone an opportunity to have 'coffee table' style quality for an affordable price.
I can't thank you guys enough. The album looks fantastic. Thank you, thank you, thank you!

Kevin Toohill, Mosman
My album arrived in Sydney yesterday - just three and a half days after uploading it to you. This is my third album this year and will be given as a birthday gift. Again the quality is superb - remarkably so this time as many of the 200 photos used were simply prints dating back 50-60 years. It says much for your editing software - not only its ability to improve images but how friendly it is to use.
My thanks once again on another job well done.

Donnette, Tennyson
Thank you so much for another wonderful book. I have had a lot of pleasure creating the books and each time learn something new. I uploaded it last Friday night and received the book this morning. That is incredible service. The quality of the printing is outstanding. I recommend Albumprinter to everyone I meet.
Thank you again for your prompt, efficient and friendly service.

Miller Family, Central Coast
ABSOLUTELY STUNNING. I received my photobook today, and it is simply the most wonderful and magnificent creation ever. Not only was delivery superfast, the software was so easy to download and use, and ordering was as easy as it gets. The quality of this book is second to none, and the way it has been put together is amazing. I was not sure what to expect, but it definitely exceeded all my expectations, and friends and family can't wait to get their own. THANK YOU so much Album Printer, our holiday photobook tells a wonderful story, and the uniqueness of your product is something we will be talking about for a long time to come. WELL DONE!

Greg Compton, Riverview
Just wanted to say thanks for a great job on the albums - I had high expectations (aka hopes) and the albums have easily exceeded that. The quality is outstanding and the finished product will be a momento for my wife that she will no doubt cherish. I looked at many of the competing products available in the market, and I'm now more than satisfied that the flexibility, ease of use, ability to be creative and the outstanding quality is well beyond what other products offer.
Thanks again for the rapid turnaround (exactly as promised) and the helpful follow-up. I have no doubt that I'll be using your product many times over.

Fiona, North Rocks
I have just received the albums that I ordered and am both amazed and delighted - amazed at how quickly they were received and delighted at the quality and craftsmanship of the final product. As these were gifts for other people this was especially important to me. So thankyou, thankyou, thankyou! You have made my photos look great and given me a great record of a wonderful holiday. I look forward to making more albums with you in the future!

Tarnya, Essendon
I have just received the albums that I ordered and am both amazed and delighted - amazed at how quickly they were received and delighted at the quality and craftsmanship of the final product. As these were gifts for other people this was especially important to me. So thankyou, thankyou, thankyou! You have made my photos look great and given me a great record of a wonderful holiday. I look forward to making more albums with you in the future!

Tony Cosentino Photography, Sydney
I am a freelance photographer and have pretty high standards in print quality.
I am so impressed with the finish and quality of the my first album with you guys. The album looks fantastic and the black and white film prints have come up wonderfully.
The album was a wedding present for some friends whose wedding we attended recently. I just took 1 colour and 1 black and white roll of film of the occasion for something a bit different to the digital official photographers.
The full page prints just look so good I can't get over them. Now the other important point is that I uploaded the album on Friday morning and received the album by lunch time on the following Wednesday. That is a well oiled machine you have going there with a perfect combination of speed and quality. Thanks for a great service and value for money.

Judy, Toowoomba
I have received my album, and as usual, I am delighted with the job you have done. Thank you so much. Your albums are always a great talking point among the family.
I'm presently working on one to give my niece and her husband for Christmas - after that I'll do their wedding album!
Again many thanks for your high standard of work and excellent speedy service.

Russell and Marion Bott, Mowbray Park
Our album arrived yesterday and it is FANTASTIC. To say we are delighted would be a major understatement. It was with some trepidation that we sent our order off - we didn't know you from Adam and this was the sort of thing where a lot could go wrong. Will the colours come out OK, did we pick the right font, will the cover really look as good as it appears on the website, have we just kissed good money goodbye etc, etc??? And we are delighted to say everything turned out exactly as it appeared on the computer. The end product was even better than we dared to expect. The quality is first class and the timing unbelievable. We sent it off to you on Sunday night and on Thursday morning it was delivered to our door - about 100k south west of Sydney. Amazing. The software was excellent, and the end result was an amazingly professional looking coffee table book all about our trip around Australia.

Geoff Sherren, Melbourne
I recently produced my first Albumprinter photobook and was ecstatic with the result. The software was easy to operate and the final print exceeded all my expectations. The quality is equal to a professional picture book. I was concerned with the resolution of the photos and some smaller print writing but it is definitely a 'what you see is what you get' product, if the software said it was OK then it always turned out tremendous. The album was for a school sports team and I have now had requests for over 25 copies. Thanks album printer for your superb service and assistance all along the way.

Leanne, Yinnar
Wow! Thank you so much for such a quality product. It is like I have purchased a beautiful book from the bookstore but all of the stunning photos inside are mine!
It is already priceless to me and a wonderful way to always remember my 'once in a lifetime' overseas trip. Now my family and friends can get a real feel for the amazing sights I saw on my trip. It is so much more appealing to flip through than a photo album. I now also have the perfect wedding gift idea for my sisters upcoming wedding - a wedding album!

Adele, Capalaba
Hi Nick, If its possible, I am even more thrilled with my 2nd album than I was with the 1st (Number 3 is in progress) I have become a little more adventurous and experimented some new techniques - the result is just amazing. I especially love the stripes I was able to produce using colour blocks produced in microsoft paint, and saved as jpg files. I find the whole process challenging, relaxing and most rewarding. Thanks again for the fantastic service and product you provide.

Alex, Campbelltown
Again, very happy with the end result, a beautiful product which has given me the opportunity to display and create memories as I see them in my imagination.

Elle Clarke, Brisbane
Thank you so much for doing such a great job on my photobook!
It was great that you could get it to me a bit earlier because it meant I had it in time to take to a high school reunion. So many people there, and also at work thought it was fantastic! I had heaps of comments like "This will be great for my mum's 50th wedding anniversary" and "I'm going to do a baby album for each of my children". ( If you gave commision, I would be rich! ).
Seriously, I was impressed with your easy-to-use software and also the high level of service and quality you provided. Your team were prompt in their actioning of the order and also in their replies to my emails. I appreciated the constant updates via email because when you do things via the net, it is reassuring to get confirmation that the order and payment have been received and are being processed.
It really is a beautiful keepsake, worthy of the glowing wrap I gave it each time, and I have flipped through it about 50 bazillion times myself.
Thank you, and keep up the good work, because I'll be back.

Val, Perth
Have just received my book and it is fan--tastic!! I was waiting trying not to be too excited, as I was really not sure how it would come out, but it has exceeded all expectations. I am so thrilled and will be showing it to everyone. Hopefully you will get some good sales from my euphoria!! I will fill in the client feedback form, but just wanted to tell you how chuffed I am, seeing that you were so helpful through the process.

Sally Heppleston, Melbourne
Thanks to the team at Album Printer for the amazing job you did with our wedding photos. We had a disk of digital photos from our big day for two years before we could decide what to do with them. We could never have imagined the album would turn out so brilliantly. I am now working on my next Album Printer project and I have taken great delight in recommending your service to my family and friends, many of whom have already downloaded the software.
Keep up the good work and thanks again. Sally.

Fiona, Gold Coast
My album arrived today, and what can I say? It is absolutely stunning. Every page is beautifully printed, the paper quality is superb and the book itself is a fantastic product. I’m so impressed with the final result and Albumprinter’s service that I’ll definitely be ordering more!

Susan Marshall, Sydney
It's WONDERFUL!!!! It has exceeded all my expectations. Everyone at school just wants to know more about your products. You can be assured I will be busy working on the next volumes as soon as possible!
THANK YOU!!!!!

Robyn Huiskamp, Adelaide
Just picked up my photo album and it is fantastic… I will definitely be sending you a few more albums when I get a chance to put them together.
Thanks again. Regards, Robyn

Krissi Kirby, Melbourne
Thanks very much Andrew. My family & friends were very impressed with the photo album, I know at least 2 friends who have now downloaded your digital photo book software & are planning Christmas presents.

Vynette Holliday, Brisbane
Dear Team, Congratulations on a great product! I am very pleased with the result and have recommended you to all my family and friends.

Dale
I just received all photo books and I'm over joyed at the end result. I am looking forward to showing friends, and I'm sure that there will be more photo album orders and inquiries for you, hopefully you have enjoyed printing them as much as I have enjoyed creating them,
thanks again regards dale