Target Photobooks
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Click the categories below to display relevant questions.
Overview
General questions about the service we offer
What are photobooks? How do I create my own?
Can you design my album for me?
Can you produce a product not on your product list?
How long will it take to produce and deliver my order?
What products are available and how much do they cost?
Can I see some print samples of your products?
What happens if I'm not happy with my product?
Can I track and trace the delivery of my order?
System Requirements
Questions about the requirements to use our services
What are the System Requirements to use your editor?
I have an Apple Mac. Can I use your services?
What versions of Windows does the editor work on?
Do I need an internet connection?
I have a Dial-Up or Satellite internet connection. Can I still use your services?
Getting Started
Information required to start creating your product
How do I download and install the editor?
Do I have to complete my project in one sitting? Can I save my project and come back to it later?
Can I scan developed photos to use in my project?
Can I increase the quality of my photos?
How do I know if the quality of my photos is high enough to use in my project?
How many photos should I have in my project?
Do I have to use your editor? Can I use another program instead?
Can I supply you with a PDF, iPhoto or any other file to make into an album?
Will my project look identical to how it appears on my computer monitor?
Using the Software
Questions about using the software
How do I add more pages to my photobook?
How do I move pages within my project?
How do I set a background colour?
How do I insert my own image as a background?
How do I access more background images?
How do I apply a border or frame to my photos?
How do I move a photo between pages?
How do I know if the resolution of my photo is too small? What does the red and white exclamation mark mean?
Why do my photos look pixellated in the work area of the editor?
How do I rotate a photo?
What is the print area of a page?
Can I stretch a photo across two pages in an album?
How do I spread a photo over an entire page?
How do I add text to a page?
How do I rotate a text box?
What font size is best for my project?
Can I use unusual fonts in my project?
Where is my project saved?
Can I change the type or size of my album once I have started?
How many pages can I have?
How do I copy my project to a new location?
Can I request a draft print of my project before ordering?
What is a cover title and how do I add it?
What is a Photocover? How do I add/remove it to/from my album?
Ordering / Payment
Questions about ordering and paying for your product
How long will it take to produce and deliver my order?
What measures do you use to keep my credit card details secure?
How do I use my promotion code?
I've received my album and would like to order more copies, what should I do?
Can I send copies of my album to different addresses?
Can I order multiple copies in a single order?
What happens if I'm not happy with my product?
Can I request a draft print of my project before ordering?
What is the process when my project is uploaded?
Can I request quicker production of my order?
Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
Products
Questions about our products and the quality
Can I change the type or size of my album once I have started?
How many pages can I have?
What type of paper do you use? What is the life span of the paper?
What binding method do you use to create your albums?
What cover options do you have available?
What is a cover title and how do I add it?
Can I create a dust cover/jacket for my album?
What is a Photocover? How do I add/remove it to/from my album?
How are your products printed?
Delivery
Questions about dispatch and delivery
How long will it take to produce and deliver my order?
I've received my album and would like to order more copies, what should I do?
How are your products delivered?
How are your products packaged?
Can I track and trace the delivery of my order?
Do you deliver outside of Austraila?
Troubleshooting
Common errors and troubleshooting steps
I'm having trouble upgrading my editor, what should I do?
Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
Why am I receiving an 'empty page' warning?
Why am I receiving an 'empty photo frame' or 'empty text box' warning?
My upload did not complete. How do I start it again without re-ordering?
Can I alter or cancel my order?
Why am I getting a 'Missing Photos' warning?