Support

In theory, any internet connection should be sufficient to upload your project to our servers. Unfortunately in practice this isn't always the case.

Dial-Up, Satellite and Wireless based internet connections are notoriously unreliable, and while you may not notice this in general web browsing, there can sometimes be issues sustaining a large file upload.

We'd highly recommend using an ADSL, ADSL2+ or Cable broadband internet connection when uploading to our servers.

It may take a 'fair' while to upload an album on a Dial-up or sattelite connection, but it should work.
If you do experience difficulties when uploading via a Dial-Up or Satellite connection, please contact us and we'll help resolve this with you.