Regarding COVID-19: December Update

To our valued customers and community,

We wanted to provide you with an update now that we are entering what is sure to be a busy and challenging Christmas season for our freight partners

DELIVERY

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Key Christmas Delivery Dates:

Based on current delivery network performance you WILL receive your order before Christmas day if you order by Sunday December 13*

You SHOULD receive your order before Christmas day if you order by Wednesday December 16*. However there is a chance that an unexpected delay may prevent your order arriving before Christmas day.

*This information is based on current freight network performance, the situation is very dynamic this year and we cannot 100% guarantee the performance of every single delivery of our freight partners

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The vast majority of deliveries are being completed to normal timelines. However there have been some delays on occassion.

Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.

Rest assured, this additional delivery time will not affect the quality of your finished product.

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PRODUCTION

Albumworks continues to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic. From a production perspective, everything is running as normal. Our production facilities have implemented the necessary measures to ensure the health and safety of workers. These measures include:

Reduction in staff numbers per shift to maintain social distance

Separation of shifts instead of overlapping shifts

Strict hand sanitisation practices

MANAGEMENT AND SERVICE

As the office team continues to work from home, we will continue to provide the same great service that we pride ourselves on. Our management team and customer service staff are here working hard to bring you the best photo service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.

Across the past few months we’ve had the pleasure of connecting with our community through our weekly webinar series. We’ve also enjoyed sharing your photos in our photo competitions. Our community has really pulled together, so thanks for your continued support.

Once again, we thank you for your understanding and patience during this time. We will keep you informed should there be any further developments.

Take care

-albumworks.