Shipping

Make it snappy

Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days* for dispatch for those rare occasions when your order doesn't pass internal quality control.

*We have received reports of multiple day delays in delivery due to COVID-19.

Receiving your order

All Hardcover Photo Books are delivered via DHL Express service which typically takes 2 business days* to metropolitan areas. Some rural and remote areas may take longer and sometimes a 3rd party courier service will be utilised by DHL in these areas.

Softcover Photo Books, Canvas Prints, and some photo gift products are delivered using a selection of logistics providers including Australia Post, Star Track and Fastway. Delivery of these items to a metropolitan area typically takes 2 - 5* business days.

PO BOXES: Delivery of items to a PO Box address will incur an additional $5.00. Unfortunately, Softcover Photo Books, Canvas Prints and some photo gift products are unable to be delivered to PO Boxes or locked bags.

*We have received reports of multiple day delays in delivery due to COVID-19.

Production and delivery times

The time it takes to print and produce your order is separate from the delivery time. Photo Books need a little extra time for inks to set and binding to cure, in order for your Photo Book to be the best quality it can be. As a guide, 95% of all orders are produced within 2 - 4 business days.

We print our albums and photo products both here in Australia and Malaysia in a state of the art production facilities with the most modern and up to date printing techniques and printing presses.

Our High Definition and Lay Flat printing presses are located in Malaysia enabling us to provide unparalleled print quality choice.

Our Standard Definition products are produced in either Australia or Malaysia with most photo gifting products produced in Australia.

Once produced, your order will be dispatched and on its way to you! You can track your orders progress using how tracking system below.

Track your order

Want to know where your order is?

You can track it online.

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