1. ORDER ACCEPTANCE
All orders are accepted and handled in accordance with the conditions below. The customer accepts these conditions by using albumworks software and/or submitting an order.
When ordering you must observe the laws of Australia and the country to which the product is being distributed.
2. RESPONSIBILITY FOR IMAGES AND COPYRIGHT
As the creator of your photo product, you are solely responsible for the contents and design of the product file you submit. albumworks does not accept responsibility for the product file you submit.
In printing your photo product on your behalf, albumworks does NOT claim any ownership rights in the images you submit. Further we require that the copyright in the photographs and images is held by you or you have permission to use the material. You are solely responsible for the unauthorized use of copyright material.
3. OFFENSIVE AND EXPLICIT IMAGES
albumworks reserves the right to not produce any item that it reasonably believes may contain explicit or sexual imagery; is invasive of privacy; vulgar, obscene, profane; or which may harass or cause distress or inconvenience to, or incite hatred of, any person.
Please take care of your images and project files. albumworks shall not accept liability for damage or loss of the files.
5. QUALITY AND SUBMISSION
Please take care in proofing and previewing your photo product and carefully check your spelling - once an order is placed, no changes can be made to it.
albumworks emphasises that the quality of the prints in the products ordered will never be better than is to be expected on the basis of what you see on your computer monitor when using albumworks software. You should carefully examine the resolution, clarity and brightness of your photos with a calibrated monitor if you have any doubts about your image quality.
albumworks liability is limited to errors which are related to production, shipping and delivery of the product.
7. ONLINE PREVIEW and PRODUCTION
On order we will by default create an online preview of your submitted project and send you by email an anonymous URL. A link in this email enables you to have this preview deleted.
Our service level goal is to produce an order in seven working days or less, however this is not a guarantee. You can track your order through each production stage at the “Track” page on the albumworks web site.
Once produced your item is dispatched according to the options in section 8.
After production we dispatch by Courier or Australia Post depending on product and service level selected by you.
If you are not available to accept delivery, the delivery driver has the 'Authority To Leave' an item if he/she deems it safe to do so. If it's not deemed safe to leave an item, a card will be left explaining how you can receive delivery or pick-up the product at your local post office or freight depot (make sure you take your ID with you).
International delivery may be available for certain products. Due to the complexity of International shipping, please contact our Customer Service team to discuss your options.
When available, delivery times are an estimated 3-10 working days to metropolitan areas of major cities from the time the product is dispatched from our production facility. Other destinations may take longer.
Delayed delivery is not a basis for cancellation of the order or a request for compensation.
If you are not completely satisfied with your product, please contact us via our contact form on the albumworks website within two weeks of delivery or call 1300 553 448 during business hours. If there has been a production issue with your product we will happily resupply your item or refund your order.
Pictureworks Group Pty Ltd trading as albumworks
Level 2, 696 Bourke St, Melbourne VIC 3000
p: 1300 553 448 (during business hours) e: firstname.lastname@example.org
ACN 119 011 933 ABN 13 798 914 316