Frequently Asked Questions (FAQs)
Browse Solutions
Click the categories below to display relevant questions.
General
Answers to common questions about how albumworks works.
- Can I purchase a Gift Voucher?
- Can I see some print samples of your products?
- How do I make my own Photo Book?
- How long will it take to produce and deliver my order?
- How much do your Photo Books cost?
- What cover types can I choose for my Photo Book?
- What is a Photo Book?
- What paper types are available for Photo Books?
- Where are albumworks products made?
Getting Started
Useful things to know before creating your first photo book.
- Can I supply you with a PDF to make into a Photo Book?
- Do I have to use your editor or can I use another program instead?
- How do I download and install the editor - Windows & Mac?
- How do I export photos from the Mac Photos app to a folder on my computer?
- How many photos should I have in my photo book?
- What are the System Requirements to use your editor?
Quality and Craftsmanship
See what sets albumworks apart in materials, printing, and care.
- Photo Book Cover Options: Which One is Right for You?
- What binding options do you offer and why do they matter?
- What details set albumworks Photo Books apart in quality and finish?
- What is Hi Colour printing and why should I choose it?
- What is VIP care and why should I choose it?
- What makes albumworks photo book print quality stand out?
- Which paper type is best for photo books — and why it matters?
- Will my albumworks Photo Book last over time?
Photo Guidelines and Tips
Make sure your photos print beautifully with these expert tips.
- Can I increase the quality of my photos?
- Can I use scanned photos in my project?
- How can I tell if my photo quality is good enough to print?
- How do I add .HEIC files to my project?
- How do I add photos from Facebook or Instagram?
- What image file types can I use in my photo book?
- Will my printed product look exactly as it does on my monitor?
Using the Editor - Pages and Project Structure
Everything about page layout, structure, and saving your project.
- Can I change the size or cover type of my album once I've started?
- How can I create and print proofs in the editor?
- How can I make a copy of my project?
- How do I add or delete pages in my Photo Book?
- How do I move pages within my project?
- How do I save my project while working on it?
- How many pages can I have in my Photo Book?
- What is the shaded area between 2 pages in the editor?
Using the Editor - Photos
All you need to know about working with images in your project.
- How close to the page edge can I place my photos or text?
- How do I add photos to my project?
- How do I clear my Picture List in the download editor?
- How do I crop a photo?
- How do I move a photo between pages?
- How do I reorder overlapping images on a page?
- How do I rotate a photo or text box?
- How do I spread a photo over an entire page or double page spread?
- What does the red and white exclamation mark on my photo mean?
- Why do my pictures move when I place them at the edge of the page?
Using the Editor - Text and Fonts
Tips on adding and customising text in your project.
Using the Editor - Design Tools
Get creative with backgrounds, scrapbook items, masks and more.
- How do I add a border or frame to a photos in my project?
- How do I add scrapbooking items to my photo book project?
- How do I apply a border or frame to my photos?
- How do I apply a mask to a photo?
- How do I apply my own image as a background?
- How do I save my own page style or layout?
- How do I set a background colour?
- How do I use your page style templates in my photo book project?
My account
Help with logging in, accessing projects, and managing your details.
Ordering and Payment
Help with placing orders, applying discounts, and reordering.
- Can I order multiple copies in a single order?
- Can I preview my Photo Book before printing?
- Can I send copies of my album to different addresses?
- How can I reprint / reorder my photo book?
- How do I apply my promotion code?
- How do I apply my Rewards Dollars to an order?
- How do I change from Hi Colour back to Standard Colour?
- How do I upload my project for printing?
- Is there a discount code I can apply to my order?
- What is text hot-stamping and how do I add it to my Photo Book order?
Shipping and Delivery
When to expect your order and how to track it along the way.
Support and Troubleshooting
Solutions to common issues and technical questions.
- Common editor warning messages and how to fix them
- How can I contact albumworks?
- How can I copy my project to a new computer?
- How can I send my files using Dropbox?
- How do I export my Apple Photo Book PDF to print with albumworks?
- How do I install the editor on my Mac if I see an 'Unidentified Developer' warning?
- What does the ‘Missing Pictures’ warning mean — and how do I fix it?
- Why do my photos look pixellated in the work area of the editor?
- Why won't my project upload to you?
For Former Momento Customers
Helpful advice for Momento customers transitioning to albumworks.
Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.
Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.
