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Click the categories below to display relevant questions.
Overview
General questions about the service we offer
- What happens if I'm not happy with my product?
- Can I track and trace the delivery of my order?
- Can I see some print samples of your products?
- What is a Photo Book? How do I create my own?
- Can you produce a product not on your product list?
- How long will it take to produce and deliver my order?
- Can I purchase a Gift Voucher?
- Can you design my album for me?
- Terms and conditions
- Where are your albums printed?
- Can I preview my final product before it gets printed?
- How to create - a quick guide for the downloadable editor
System Requirements
Questions about the requirements to use our services
- What are the System Requirements to use your editor?
- I have an Apple Mac. Can I use your services?
- What versions of Windows does the editor work on?
- Do I need an internet connection?
- I have a Dial-Up or Satellite internet connection. Can I still use your services?
- Using HEIC formatted images from Apple
Getting Started
Information required to start creating your product
- Can I scan printed photos to use in my project?
- I can't install, I get the message that you are an 'Unidentified Developer' on my MAC.
- Do I need to finish my project in 1 sitting?
- Can I increase the quality of my photos?
- How do I know if the quality of my photos is high enough to use in my project?
- How many photos should I have in my project?
- Do I have to use your editor? Can I use another program instead?
- Will my project look identical to how it appears on my computer monitor?
- Can I supply you with a PDF to make into an album?
- Is there a time limit to creating a photo book?
- How do I download and install the editor?
Using The Software
Questions about using the software
- What font size is best for my project?
- How do I copy my project to a new location?
- What is text hot-stamping and how do I add it?
- What is a Photocover? How do I add/remove it to/from my album?
- What does text overflows box mean?
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
- How do I change from HD back to SD?
- How do I add more pages to my photobook?
- How do I move pages within my project?
- How do I set a background colour?
- How do I insert my own image as a background?
- How do I apply a border or frame to my photos?
- How do I access more background images?
- How do I move a photo between pages?
- How do I know if the resolution of my photo is too small? What is the red and white exclamation mark?
- Why do my photos look pixellated in the work area of the editor?
- How do I rotate a photo?
- What is the print area of a page?
- Can I stretch a photo across two pages in an album?
- How do I spread a photo over an entire page?
- How do I add text to a page?
- Locating my project
- How do I rotate a text box?
- Can I use unusual fonts in my project?
- Changing text size in the editor
- Saving your text style to use as your default throughout your album
- How do I delete a text box?
- How much text can I add?
- Copying text in from a WORD document or silimar
- How do I rearrange which image sits in front of the other?
- What is the shaded area in between 2 pages in the editor?
- How do I crop a picture?
- How do I duplicate my project?
- How do I delete an empty page
- How many pages can I have?
- Why do I have an error to check my spine size?
- Can I add photos from Facebook or Instagram?
- Can I change the type, size, cover etc of my album once I have started?
- Font styles
- How do I move an image in a frame?
- How do I move and rotate a text box?
- How many page styles do you have?
- Photo format
- Creating and printing proofs from the editor
- How do I upload photos/images?
Ordering / Payment
Questions about ordering and paying for your product
- What measures do you use to keep my credit card details secure?
- Can I send copies of my album to different addresses?
- Can I order multiple copies in a single order?
- What is the process of uploading my project? How do I upload my project?
- Can I request quicker production of my order?
- How do I upload my order?
- Can I change the type or size of my album once I have started?
- What happens if I'm not happy with my product?
- I've received my album and would like to order more copies, what should I do?
- Price
- How can I obtain my invoice?
- Can I use the current promotion on more than 1 order?
- How do I use my promotion/voucher code?
- How do I re-order?
- Discount codes
Products
Questions about our products and the quality
- What binding method do you use to create your albums?
- What is text hot-stamping and how do I add it?
- What is a Photocover? How do I add/remove it to/from my album?
- Where are albumworks products made?
- How many pages can I have?
- What type of paper do you use? What is the life span of the paper?
- What cover options do you have available?
Delivery
Questions about dispatch and delivery
Troubleshooting
Common errors and troubleshooting steps
- Why can't I view my album using the albumshare URL?
- How can I send my files using Dropbox?
- Why am I receiving an 'empty page' warning?
- Why am I receiving an 'empty picture box' or 'empty text box' warning?
- My upload did not complete. How do I start it again without re-ordering?
- Can I alter or cancel my order?
- Why am I getting a 'Missing Pictures' warning?
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
- How do I export my Apple Photo Book PDF to print with albumworks?
VIP Care
Video tutorials
- Video tutorial - how to import your photos to your project
- Video tutorial - saving your project
- Video tutorial - adding and deleting pages in your Photo Book
- Video tutorial - rearranging pages in your Photo Book
- Video tutorial - adding text to your project
- Video tutorial - adding masks to your photos
- Video tutorial - using page styles in your project
- Video tutorial - creating an albumworks account
- Video tutorial - upgrading to HD when ordering
- Video tutorial - using your Reward Points
- Video tutorial - adding hot stamping to your Photo Book
- Video tutorial - adding backgrounds to your project
- Video tutorial - applying a voucher code to your order
- Video tutorial - adding scrapbook items to your project
- Video tutorial - adding frames and borders to your project
Design My Book
- What is Design My Book?
- How much does Design My Book cost?
- Can you make my book for me?
- How long will the Design My Book service take?
- What if I don't like the finished design?
- How many images can I upload? Can I select important images to showcase?
- What sort of design choices do I have?
- Can I design any book type?
Keep Books
- What are Keep Books?
- How much are Keep Books?
- What's the difference between Keep Books and Photo Books?
- What paper type can I have with the Keep Books?
- What cover type can I have with Keep Books?
- What size book can I have with Keep Books?
- Which editor can I create my Keep Book in?
- Can I edit my Keep Book with text and scrapbook items?
My account
Shipping
Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.
Contact
Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.
