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Click the categories below to display relevant questions.
Overview
General questions about the service we offer
- Can I purchase a Gift Voucher?
- What happens if I'm not happy with my product?
- What is a Photo Book? How do I create my own?
- Can you design my album for me?
- Can you produce a product not on your product list?
- Can I see some print samples of your products?
- How long will it take to produce and deliver my order?
- Can I track and trace the delivery of my order?
System Requirements
Questions about the requirements to use our services
Getting Started
Information required to start creating your product
- Do I need to complete my project in one sitting? Can I save my project and come back to it later?
- Can I increase the quality of my photos?
- How do I know if the quality of my photos is high enough to use in my project?
- How many photos should I have in my project?
- Do I have to use your editor? Can I use another program instead?
- Can I supply you with a PDF, iPhoto or any other file to make into an album?
- Will my project look identical to how it appears on my computer monitor?
- I can't install, I get the message that you are an 'Unidentified Developer' on my MAC.
- Can I scan printed photos to use in my project?
- How do I download and install the editor?
Using The Software
Questions about using the software
- How do I move pages within my project?
- How do I know if the resolution of my photo is too small? What is the red and white exclamation mark?
- Can I change the type or size of my album once I have started?
- How do I set a background colour?
- How do I insert my own image as a background?
- How do I access more background images?
- How do I apply a border or frame to my photos?
- How do I move a photo between pages?
- Why do my photos look pixellated in the work area of the editor?
- How do I rotate a photo?
- What is the print area of a page?
- Can I stretch a photo across two pages in an album?
- How do I spread a photo over an entire page?
- How do I add text to a page?
- How do I rotate a text box?
- What font size is best for my project?
- Can I use unusual fonts in my project?
- How many pages can I have?
- How do I copy my project to a new location?
- What is a Photocover? How do I add/remove it to/from my album?
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
- What does text overflows box mean?
- How do I change from HD back to SD?
- How do I add more pages to my photobook?
- What is text hot-stamping and how do I add it?
Ordering / Payment
Questions about ordering and paying for your product
- Can I send copies of my album to different addresses?
- What measures do you use to keep my credit card details secure?
- How do I use my promotion/voucher code?
- I've received my album and would like to order more copies, what should I do?
- What happens if I'm not happy with my product?
- What is the process of uploading my project? How do I upload my project?
- Can I request quicker production of my order?
- How do I upload my order?
- Can I change the type or size of my album once I have started?
- Can I order multiple copies in a single order?
Products
Questions about our products and the quality
- What binding method do you use to create your albums?
- What is text hot-stamping and how do I add it?
- What is a Photocover? How do I add/remove it to/from my album?
- How many pages can I have?
- What cover options do you have available?
- What type of paper do you use? What is the life span of the paper?
- Where are albumworks products made?
Delivery
Questions about dispatch and delivery
Troubleshooting
Common errors and troubleshooting steps
- Why am I receiving an 'empty picture box' or 'empty text box' warning?
- Why am I receiving an 'empty page' warning?
- My upload did not complete. How do I start it again without re-ordering?
- Can I alter or cancel my order?
- Why am I getting a 'Missing Pictures' warning?
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
- How can I send my files using Dropbox?
- Why can't I view my album using the albumshare URL?
VIP Care
Video tutorials
- Video tutorial - adding and deleting pages in your Photo Book
- Video tutorial - saving your project
- Video tutorial - how to import your photos to your project
- Video tutorial - rearranging pages in your Photo Book
- Video tutorial - adding text to your project
- Video tutorials - adding backgrounds to your project
- Video tutorials - adding frames and borders to your project
- Video tutorial - adding masks to your photos
- Video tutorials - adding scrapbook items to your project
- Video tutorial - using page styles in your project
- Video tutorials - applying a voucher code to your order
- Video tutorial - creating an albumworks account
- Video tutorial - upgrading to HD when ordering
- Video tutorial - using your Reward Points
- Video tutorial - adding hot stamping to your Photo Book
Shipping
Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.
Contact
Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.
