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Ive forgotten my username and password

If you have forgotten your password you can reset it by clicking the link underneath the password login area. This will generate a password to your email address.

If you have forgotten your username you will need to contact customer service - call 1300 553 448, email on or live chat and we will give this to you.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.