CHRISTMAS ORDER DEADLINES: Metro areas: 17 Dec* & Regional areas: 14 Dec*

*These dates are a guide only, in rare situations a delay could occur. Order early to avoid stress.

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How do I know if the resolution of my photo is too small? What is the red and white exclamation mark?

The editor will provide a warning when you spread a low resolution photo over too large an area.

This warning will be in the form of a red exclamation mark in the center of the photo.

If you have a photo with this exclamation mark, it will turn out grainy and pixelated if printed.

We highly recommend either reducing the photo to a smaller size or replacing the photo with a higher quality photo.

If printed, the exclamation marks won't appear in your album.

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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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