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What is VIP care and why should I choose it?

VIP Care is our professional design check service — a unique offering by albumworks that gives you peace of mind before your Photo Book goes to print. Our experienced team will personally review your project in detail, recommending ways to improve your design and flagging any issues that could affect the final result.

Think of it as having an expert set of eyes looking over your work — so your book looks its absolute best.

What we check for:

  • Image quality – are any photos too dark, grainy, or low resolution

  • Photo layout – are images aligned evenly and spaced consistently

  • Text layout – is any text too close to page edges and at risk of being trimmed

  • Font choice and size – is your typography readable and well-balanced

  • Blank content – unwanted blank pages

  • Cover alignment – are your cover images and spine text positioned correctly

We also review many other subtle design details that are often overlooked — the kind of precision that sets a professionally finished photo book apart.

How it works:

  1. Select ‘VIP Care’ during checkout. It’s only $29.95 minus our current promotion

  2. Once you upload your project, it is automatically placed on hold for review

  3. Our team completes a full assessment and sends you a VIP Care Report in which we we’ll explain how to fix any issues — clearly and step-by-step

  4. Make any changes you want and re-upload — then we’ll do a quick final check and send your project off to print!

Feedback is always based on our professional experience, but the final decision is yours.  You’re in full creative control.

If you’re unsure whether VIP Care is right for your project, or have any questions about how it works, get in touch with our friendly Customer Service team — we’re here to help.

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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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