Due to the severe weather in some parts of Australia, please be aware your delivery may be slightly delayed.

Support Centre - Search

Search | Browse User Guide | Track My Order


I can't install, I get the message that you are an 'Unidentified Developer' on my MAC.

The error you are getting is due to your current security settings. 

What you will need to do is: 

1. Try to open the program by right clicking on it and selecting 'Open'. If you do not have the option to right click, try holding down Ctrl and clicking. 

2. You will then get the warning stating our editor is 'from an unidentified developer. Are you sure you want to open it?' with the options 'Open' or 'Cancel'. Click 'Open'.

3. You will receive a warning that it is not a recognised program but it should also direct you how to open the program.


Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.