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Why can’t I upload my files - Manifest Error

There are a few possible reasons why you may encounter a MANIFEST ERROR.

Some common causes are;

1 - Your anti-virus software or firewall might be blocking the upload to our servers. You can manage this within your anti-virus software by creating an exception to the albumworks Editor.  Consult the website for your anti-virus software to learn how to do this.  You may need to re-start your computer after updating your anti-virus settings.

2 - You are using mobile/cellular or a hotspot internet connection rather than a fixed-line internet connection. In most cases, you will not be able to upload via a mobile/cellular internet connection as such connections block the upload of your albumworks order files.  Please ensure you use a secure, fixed-line internet connection to upload your files.

3 -  Your internet service provider (ISP)  has blocked the ports that we use to upload your order files to our servers. We use the File Transfer Protocol (FTP) for file uploads, which requires that the FTP ports not be blocked on your internet connection.  If you're having issues uploading your order files, you can contact your ISP and ask them if they block the FTP ports on your internet connection.  If so, ask if it is possible for them to unblock those ports.

4 - You do not have enough disk space on your computer. You need at least 2GB of free disk space to be able to upload your files. You may need to delete files on your computer to clear space.

A Manifest Error will appear as per the image below.   If you need help with any of the above, please contact us and we’ll try to assist further.

If you're not able to get around the issue, we can arrange for you to send us your project via Dropbox (an online file-sharing service) and we can upload it for you. 

To copy your project to Dropbox, follow the procedure below:

1. Open the albumworks program and click 'Shopping Cart’'.

2. Click the 'Send Files' button next to the project you need to upload.

3. Accept the Terms & Conditions and click 'Start'.

4. Select 'Send via Mail' and click 'Continue'.

5. Click 'Select' and choose a location on your computer to save the files then click 'Continue'.

6. Create an account at dropbox.com if you don't already have one.

7. Upload your order to DropBox

8. Share the link with service@albumworks.com.au



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.