Why won't my project upload to you?
If your albumworks project isn’t uploading after you’ve placed your order — or you’re getting errors like "Cannot connect to server" or "Cannot upload the file manifest" — there are a few possible reasons. Below are the most common causes and how to fix them.
1. A firewall is blocking the upload
If your upload won’t start or keeps restarting, your firewall or antivirus software might be blocking the editor.
If you're on a work network:
Most workplace networks have strict firewalls. Try contacting your network administrator to allow the albumworks editor, or upload from a home network instead.
If you're on a home Windows PC:
To allow the albumworks editor through Windows Defender Firewall:
Click Start and open Settings
Go to Privacy & Security > Windows Security
Click on Firewall & network protection
Scroll down and click Allow an app through firewall
Click the Change settings button (you may be asked to confirm with admin access)
Look for albumworks in the list. If it’s there, make sure both Private and Public checkboxes are ticked
If albumworks isn’t listed, click Allow another app…, then Browse, locate the albumworks editor app (likely in your Program Files (x86) folder), and add it manually
Click OK to save your changes and close the window.
If you use third-party security software (e.g. Norton, McAfee, Avast), please refer to their help site for instructions on how to add an exception.
2. You’re using a weak or mobile internet connection
If available, we strongly recommend using a wired connection rather than Wi-Fi, for uploads. Wireless internet can be unstable for large file uploads. Avoid using mobile hotspots or mobile data connections — they often block file transfers or are too unreliable for uploading projects.
3. You don’t have enough free disk space
Our editor needs at least 2GB of free space to prepare your files for upload.
Try clearing up space on your hard drive and then attempt the upload again.
Still having trouble?
If you're unable to upload your project after trying the above steps, you can send your files to us via Dropbox and we’ll upload them for you.
Or feel free to contact our team — we’re here to help. If you're reaching out, it’s really helpful to have a screenshot of any error message you’re seeing so we can assist you faster.