Regarding COVID-19: January Update
JANUARY 12TH, 2021
To our valued customers and community,
As a new year has started, we wanted to provide you with an update in regards to COVID-19 and the impact it is having on production and delivery.
As previously communicated, the impact for deliveries to all states and territories is the same:
The vast majority of deliveries are being completed to normal timelines. However there have been some delays on occassion.
Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.
Rest assured, this additional delivery time will not affect the quality of your finished product.
Please note: A temporary surcharge of $2.00 will be applied to the shipment of all orders. This is due to an increase in freight cost as a result of the COVID-19 pandemic and is out of our control. This temporary surcharge will be lifted as soon as the freight network returns to a level of normalcy.
Albumworks continues to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic. From a production perspective, everything is running as normal. Our production facilities have implemented the necessary measures to ensure the health and safety of workers. These measures include:
Reduction in staff numbers per shift to maintain social distance
Separation of shifts instead of overlapping shifts
Strict hand sanitisation practices
MANAGEMENT AND SERVICE
As the office team continues to work from home, we will continue to provide the same great service that we pride ourselves on. Our management team and customer service staff are here working hard to bring you the best photo service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.
While COVID-19 has undoubtedly caused disruption, we’ve had the pleasure of connecting with our community through our webinar series and enjoyed sharing your photos in our photo competitions. Our community has really pulled together and we look forward to connecting with you all in 2021.
Once again, we thank you for your understanding and patience during this time. We will keep you informed should there be any further developments.