Regarding COVID-19: Update

To our valued customers and community, 

At time of writing this update, Melbourne has entered its second lockdown (which is where we are based). Needless to say these are unprecedented times - so we wanted to give you an update on the situation.

Across the past few months we’ve had the pleasure of connecting with our community through our weekly webinar series. We’ve also enjoyed sharing your photos in our photo competitions. Our community has really pulled together, so thanks for your continued support.

Albumworks continue to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic.

From a production perspective everything is going really well.

The one impact we have seen so far is in our delivery times. The vast majority of deliveries are being completed to normal timelines. However there have been some delays. 

Our shipping partners are doing a great job during tough times. Understandably, the freight network has been disrupted by flight cancellations and reduced staffing levels.

Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.

Rest assured, this additional delivery time will not affect the quality of your finished product.

As we have previously communicated, as a response to social distancing instructions, our production facilities have implemented necessary measures to ensure the health and safety of workers. These measures include:

Reduction in staff numbers per shift to maintain social distance

Separation of shifts instead of overlapping shifts

Strict hand sanitisation practices 

As the office team continues to work from home, we will continue to provide the same great service that we pride ourselves on. Our management team and customer service staff are here working hard to bring you the best photos service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.

Once again, we thank you for your understanding and patience during this time. We will keep you informed should there be any further developments.

Take care.

-albumworks.