Regarding COVID-19: Delivery and Production information
AUGUST 25TH, 2021
Hello to our albumworks community,
We wanted to provide you with the most up-to-date information regarding our photo products. The ongoing COVID situation is continuing to change which is causing delays at times with the delivery of some orders.
As previously communicated, the impact for deliveries to all states and territories is the same:
The vast majority of deliveries are being completed to normal timelines. However there have been some delays on occassion.
Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.
Rest assured, this additional delivery time will not affect the quality of your finished product.
Albumworks continues to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic. From a production perspective, everything is running as normal. Our production facilities have implemented the necessary measures to ensure the health and safety of workers. These measures include:
Reduction in staff numbers per shift to maintain social distance
Separation of shifts instead of overlapping shifts
Strict hand sanitisation practices
MANAGEMENT AND SERVICE
As the office team continues to work from home, we will continue to provide the same great service that we pride ourselves on. Our management team and customer service staff are here working hard to bring you the best photo service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.
Once again, we thank you for your understanding and patience during this time. We will keep you informed should there be any further developments.