Support Centre - Search

Search | Browse User Guide | Track My Order


Will VIP Care delay my album delivery?

You will need to allow for time for the VIP Care team to thoroughly check your project (we aim to provide the report within 1 business day) and for the time it will take you to make any changes and resubmit.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.