Support Centre - Search

Search | Browse User Guide | Track My Order


Can I start a new project with Canon’s photoPICO service before 1 October 2020?

The ability to create new projects and order your product will be available until 30 September 2020 via both the photoPICO Desktop Editor and Online Editor services. 

After this date, only projects created via the photoPICO Desktop Editor will be available to complete and order. These orders will be fulfilled by Pictureworks Group – Canon’s trusted manufacturing partner – through its service, albumworks and will be possible until 30 June 2021.  

Unfortunately, active projects being created via the photoPICO Online Editor programme will no longer be supported after 30 September 2020. We encourage you to complete your project order as soon as possible prior to this date.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.