Due to the severe weather in some parts of Australia, please be aware your delivery may be slightly delayed.

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Why am I receiving an 'empty picture box' or 'empty text box' warning?

The empty picture box or empty text box warning is used by the editor to let you know that there is a picture box or text box in your project that doesn't contain a photo or text. If you can't see this box, it's possible you've covered it with other photos or text.

As long as you're happy with how the affected page appears in the work area, you can safely ignore this warning and continue with the ordering process. Please rest assured that empty photo frames or text boxes won't be printed in the final product.

We also recommend doing a final check of your project using the 'Preview' button which can be found on the toolbar directly above your work area.  It looks like a green circle with play button on it



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.