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Customer Service and Guarantee
If you have any questions concerning the creation of a photo product or about your order, don't hesitate to contact our customer service team via our contact form and we will be happy to help you. You will receive a reply within 6 to 24 hours maximum. We take great care in producing your personalised photo product. However, if you are not 100% happy, we will provide a 100% refund of your order.
Track your order
We take the speed of turnaround of your order very seriously. You can track the progress of your order from upload to dispatch through your own 'track your order' page. For hard cover photobooks you can also track your consignment number through the courier network. All orders are packaged in reinforced packaging to protect your order.
Service and support
An online support centre provides support for your order. You can obtain live answers to the most frequently asked questions and if you can't find an answer then complete a contact form and one of our customer service team will respond to your case.
