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Browse Solutions
Click the categories below to display relevant questions.
Overview
General questions about the service we offer
- What are photobooks? How do I create my own?
- Can you design my album for me?
- Can you produce a product not on your product list?
- How long will it take to produce and deliver my order?
- What products are available and how much do they cost?
- Can I purchase a Gift Voucher?
- Can I see some print samples of your products?
- What happens if I'm not happy with my product?
- Can I track and trace the delivery of my order?
System Requirements
Questions about the requirements to use our services
Getting Started
Information required to start creating your product
- How do I download and install the editor?
- Do I have to complete my project in one sitting? Can I save my project and come back to it later?
- Can I scan developed photos to use in my project?
- Can I increase the quality of my photos?
- How do I know if the quality of my photos is high enough to use in my project?
- How many photos should I have in my project?
- Do I have to use your editor? Can I use another program instead?
- Can I supply you with a PDF, iPhoto or any other file to make into an album?
- Will my project look identical to how it appears on my computer monitor?
Using the Software
Questions about using the software
- How do I add more pages to my photobook?
- How do I move pages within my project?
- How do I set a background colour?
- How do I insert my own image as a background?
- How do I access more background images?
- How do I apply a border or frame to my photos?
- How do I move a photo between pages?
- How do I know if the resolution of my photo is too small? What is the red and white exclamation mark?
- Why do my photos look pixellated in the work area of the editor?
- How do I rotate a photo?
- What is the print area of a page?
- Can I stretch a photo across two pages in an album?
- How do I spread a photo over an entire page?
- How do I add text to a page?
- How do I rotate a text box?
- What font size is best for my project?
- Can I use unusual fonts in my project?
- Can I change the type or size of my album once I have started?
- How many pages can I have?
- How do I copy my project to a new location?
- Can I request a draft print of my project before ordering?
- What is a cover title and how do I add it?
- What is a Photocover? How do I add/remove it to/from my album?
Ordering / Payment
Questions about ordering and paying for your product
- How long will it take to produce and deliver my order?
- What measures do you use to keep my credit card details secure?
- How do I use my promotion code?
- I've received my album and would like to order more copies, what should I do?
- Can I send copies of my album to different addresses?
- Can I order multiple copies in a single order?
- What happens if I'm not happy with my product?
- Can I request a draft print of my project before ordering?
- What is the process when my project is uploaded?
- Can I request quicker production of my order?
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
Products
Questions about our products and the quality
- Can I change the type or size of my album once I have started?
- How many pages can I have?
- What type of paper do you use? What is the life span of the paper?
- What binding method do you use to create your albums?
- What cover options do you have available?
- What is a cover title and how do I add it?
- Can I create a dust cover/jacket for my album?
- What is a Photocover? How do I add/remove it to/from my album?
- How are your products printed?
Delivery
Questions about dispatch and delivery
Troubleshooting
Common errors and troubleshooting steps
- Why am I having trouble uploading? What does 'Cannot Connect to Server' mean?
- Why am I receiving an 'empty page' warning?
- Why am I receiving an 'empty photo frame' or 'empty text box' warning?
- My upload did not complete. How do I start it again without re-ordering?
- Can I alter or cancel my order?
- Why am I getting a 'Missing Photos' warning?