APRIL 24TH, 2020
To our valued customers and community,
We hope that you are all staying safe and well during these unprecedented times.
Albumworks continue to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic.
From a production perspective everything is going really well.
The one impact we have seen so far is in our delivery times. The vast majority of deliveries are being completed to normal timelines. However there have been some delays.
Our shipping partners are doing a great job during tough times. Not only have freight volumes significantly increased as our nation has moved to home shopping but the freight network has been disrupted by flight cancellations and reduced staffing levels
Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.
Rest assured, this additional delivery time will not affect the quality of your finished product.
As we have previously communicated, as a response to social distancing instructions, our production facilities have implemented necessary measures to ensure the health and safety of workers. These measures include:
Reduction in staff numbers per shift to maintain social distance
Separation of shifts instead of overlapping shifts
Strict hand sanitisation practices
For the office team, we are still all working from home. We are fortunate that we have always used online tools for phone, email, systems and chat. That means we can continue to provide the same great service that we pride ourselves on, no matter where we are operating from. Our management team and customer service staff are here working hard to bring you the best photos service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.
Albumworks thanks you for your understanding and patience during this unprecedented event. We will keep you informed should there be any further developments.