Regarding COVID-19: October Update
OCTOBER 27TH, 2020
To our valued customers and community,
We wanted to provide you with an update now that restrictions are easing across Victoria. Our delivery partners will be facing a very challenging Christmas season this year due to COVID-19. So we want to make sure you’re prepared with the best possible information to make sure your Christmas orders arrive on time.
For any Christmas orders this year, we encourage all our customers to order as early as possible. We will provide clearer guidance as we get closer to Christmas, but for now our best advice is to order as early as possible to avoid any delivery concerns!
As a result of restrictions, Victorian deliveries are adding an additional 2–3 days on top of our current delivery time frames.
As we have previously communicated, the impact for deliveries to all other states and territories remains the same:
The vast majority of deliveries are being completed to normal timelines. However there have been some delays on occassion.
Some customers (mostly in rural and remote areas), have experienced multiple day delays in delivery. We ask for your understanding if your order is affected by any freight network delays.
Rest assured, this additional delivery time will not affect the quality of your finished product.
Albumworks continues to closely monitor the advice and instructions from government and health officials regarding the COVID-19 pandemic. From a production perspective, everything is running as normal. Our production facilities have implemented the necessary measures to ensure the health and safety of workers. These measures include:
Reduction in staff numbers per shift to maintain social distance
Separation of shifts instead of overlapping shifts
Strict hand sanitisation practices
MANAGEMENT AND SERVICE
As the office team continues to work from home, we will continue to provide the same great service that we pride ourselves on. Our management team and customer service staff are here working hard to bring you the best photo service possible. You can still pick up the phone and speak to one of our Customer Service members here in Melbourne during business hours - nothing has changed.
Across the past few months we’ve had the pleasure of connecting with our community through our weekly webinar series. We’ve also enjoyed sharing your photos in our photo competitions. Our community has really pulled together, so thanks for your continued support.
Once again, we thank you for your understanding and patience during this time. We will keep you informed should there be any further developments.