Frequently Asked Questions (FAQs)
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Click the categories below to display relevant questions.
General
Answers to common questions about how albumworks works.
- What is a Photo Book?
- How do I make my own Photo Book?
- Where are albumworks products made?
- What paper types are available for Photo Books?
- What cover types can I choose for my Photo Book?
- Can I see some print samples of your products?
- How much do your Photo Books cost?
- How long will it take to produce and deliver my order?
- Can I purchase a Gift Voucher?
Getting Started
Useful things to know before creating your first photo book.
- What are the System Requirements to use your editor?
- How do I download and install the editor - Windows & Mac?
- How do I export photos from the Mac Photos app to a folder on my computer?
- How many photos should I have in my photo book?
- Do I have to use your editor or can I use another program instead?
- Can I supply you with a PDF to make into a Photo Book?
Quality and Craftsmanship
See what sets albumworks apart in materials, printing, and care.
- What details set albumworks Photo Books apart in quality and finish?
- Which paper type is best for photo books — and why it matters?
- Photo Book Cover Options: Which One is Right for You?
- What binding options do you offer and why do they matter?
- What is Hi Colour printing and why should I choose it?
- Will my albumworks Photo Book last over time?
- What is VIP care and why should I choose it?
Photo Guidelines and Tips
Make sure your photos print beautifully with these expert tips.
- What image file types can I use in my photo book?
- How do I add .HEIC files to my project?
- How do I add photos from Facebook or Instagram?
- Can I use scanned photos in my project?
- Can I increase the quality of my photos?
- How can I tell if my photo quality is good enough to print?
- Will my printed product look exactly as it does on my monitor?
Using the Editor - Pages and Project Structure
Everything about page layout, structure, and saving your project.
- How many pages can I have in my Photo Book?
- Can I change the size or cover type of my album once I've started?
- What is the shaded area between 2 pages in the editor?
- How do I save my project while working on it?
- How do I add or delete pages in my Photo Book?
- How do I move pages within my project?
- How can I create and print proofs in the editor?
- How can I make a copy of my project?
Using the Editor - Photos
All you need to know about working with images in your project.
- How do I add photos to my project?
- How do I clear my Picture List in the download editor?
- How close to the page edge can I place my photos or text?
- Why do my pictures move when I place them at the edge of the page?
- How do I crop a photo?
- How do I rotate a photo or text box?
- How do I spread a photo over an entire page or double page spread?
- How do I reorder overlapping images on a page?
- How do I move a photo between pages?
- What does the red and white exclamation mark on my photo mean?
Using the Editor - Text and Fonts
Tips on adding and customising text in your project.
Using the Editor - Design Tools
Get creative with backgrounds, scrapbook items, masks and more.
- How do I set a background colour?
- How do I apply my own image as a background?
- How do I apply a border or frame to my photos?
- How do I apply a mask to a photo?
- How do I use your page style templates in my photo book project?
- How do I save my own page style or layout?
- How do I add scrapbooking items to my photo book project?
My account
Help with logging in, accessing projects, and managing your details.
Ordering and Payment
Help with placing orders, applying discounts, and reordering.
- Can I preview my Photo Book before printing?
- Can I order multiple copies in a single order?
- What is text hot-stamping and how do I add it to my Photo Book order?
- How do I change from Hi Colour back to Standard Colour?
- Is there a discount code I can apply to my order?
- How do I apply my promotion code?
- How do I apply my Rewards Dollars to an order?
- Can I send copies of my album to different addresses?
- How do I upload my project for printing?
- How can I reprint / reorder my photo book?
Shipping and Delivery
When to expect your order and how to track it along the way.
Support and Troubleshooting
Solutions to common issues and technical questions.
- How can I contact albumworks?
- How do I install the editor on my Mac if I see an 'Unidentified Developer' warning?
- Common editor warning messages and how to fix them
- What does the ‘Missing Pictures’ warning mean — and how do I fix it?
- Why do my photos look pixellated in the work area of the editor?
- Why won't my project upload to you?
- How can I send my files using Dropbox?
- How can I copy my project to a new computer?
- How do I export my Apple Photo Book PDF to print with albumworks?
For Former Momento Customers
Helpful advice for Momento customers transitioning to albumworks.
Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.
Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.
