Due to the severe weather in some parts of Australia, please be aware your delivery may be slightly delayed.

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I have a Dial-Up or Satellite internet connection. Can I still use your services?

In theory, any internet connection should be sufficient to upload your project to our servers. Unfortunately in practice this isn't always the case.

Dial-Up, Satellite and Wireless based internet connections are notoriously unreliable.  While you may not notice this in general web browsing, there can sometimes be issues sustaining a large file upload.

We'd highly recommend using an NBN, ADSL, ADSL2+ or Cable broadband internet connection when uploading to our servers.

It may take several hours to upload an album using a Dial-up or satellite connection, but it should work.
If you do experience difficulties when uploading via a Dial-Up or Satellite connection, please contact us and we'll help resolve this with you.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.