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What happens if I'm not happy with my product?

While we do everything we can to ensure your product is of the high quality we expect, there are rare circumstances where this doesn't occur.

If you're not happy with your product, please contact us via email (with photos showing the issue) and we'll do everything we can to ensure you receive a product you're happy with.

Please note: There is a 6MB email attachment limit on our servers, so please make sure your attachments do not exceed this limit. Alternatively please spread the attachments over multiple reply emails.

If it's the quality of the product you're not happy with, you may return it to us and we'll happily provide you with a full refund.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.