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How long does VIP Care take?

As soon as we have your VIP Care order and your files are all uploaded the process begins! Our VIP Care team operates within albumworks business hours.  We aim to have all projects reviewed and your written report to you within 1 business day of submission.



Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.


Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.