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What can I do if I've forgotten my username or password?

No worries — it happens!

If you’ve forgotten your password, just go to the Sign In page at the top right of our website then click the ‘Forgot Your Password?’ link. Enter your email address, and we’ll send you a link to reset your password straight to your inbox.

Need a hand? Watch this short video that shows exactly how to reset your password.

If you’ve forgotten your username, we can help you retrieve it! Just get in touch with our friendly Customer Service team:

We’ll help you get back into your account in no time.

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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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