CHRISTMAS IS JUST AROUND THE CORNER! OUR DELIVERY PARTNERS ARE FACING A CHALLENGING SEASON WITH DISRUPTIONS
CREATED BY COVID. WE ENCOURAGE ALL CUSTOMERS TO PLACE ANY CHRISTMAS ORDERS AS EARLY AS POSSIBLE. LEARN MORE

COVID-19 UPDATE: THE PRODUCTION OF LAYFLAT PHOTO BOOKS ARE BEING DELAYED DUE TO PAPER SUPPLY ISSUES CAUSED BY
COVID-19 AND ARE TAKING A MINIMUM 14 BUSINESS DAYS TO SHIP. WE SINCERELY APOLOGISE FOR ANY INCONVENIENCE CAUSED. LEARN MORE

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Do I need an internet connection?

Yes, in order to use our editor you will need an active internet connection.  You need to be connected when starting your project and when ordering your project.  However you do not need to be connected to the internet while you are designing your Photo Book.

We recommend a fast broadband connection.  When uploading your project to our servers we recommend against a wireless, satellite or Dial-up connection as these connection types can be unreliable and can cause uploading issues.

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Shipping

Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

Contact

Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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