CHRISTMAS ORDER DEADLINES: Metro areas: 17 Dec* & Regional areas: 14 Dec*

*These dates are a guide only, in rare situations a delay could occur. Order early to avoid stress.

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How do I upload my order?

If you have placed your order, but not yet completed your upload, please follow the steps below to upload your files to us.

1. Open the editor and click the 'Open Existing Projects' button
2. In the project list, click once on the project you ordered.
3. Click the 'Send Files' button at the bottom of the window.
4. Agree to the Terms and Conditions and click 'Start'.
5. You will be taken straight to the upload screen. Click 'Upload Order' (the first option from the left) then click 'Start'.

You will know that your upload has been received by us when we send you the next 'Order Status: Part 2 of 2 Project Received' confirmation email.

If you have any trouble uploading your files, please check your firewall, or click here for more information.


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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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