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My upload did not complete. How do I start it again without re-ordering?

If your upload has not completed, you can start it again by following the below steps:

1. Open the editor program and click the 'Open Existing Project' button.
2. When you see the list of projects, select (click only once) on the project you would like to upload. 
3. Click the 'Send Files' button at the bottom of the list. 

You will then need to agree to the Terms and Conditions again and click 'Start'.  You will then be taken directly to the upload options. Once you get to this window, please click the 'Upload Order' button (the first option from the left) then click 'Continue'.  The upload process should then start automatically for you. 

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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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