Frequently Asked Questions (FAQs)
Browse Solutions
Click the categories below to display relevant questions.
General
General questions about the service we offer
- How do I make my own Photo Book?
- Where are albumworks products made?
- What paper types are available for Photo Books?
- What cover types can I choose for my Photo Book?
- How much do your Photo Books cost?
- How long will it take to produce and deliver my order?
- Can I purchase a Gift Voucher?
- What is a Photo Book?
- Can I see some print samples of your products?
Getting Started
Information required to start creating your product
- How many photos should I have in my photo book?
- Can I supply you with a PDF to make into a Photo Book?
- Do I have to use your editor or can I use another program instead?
- How do I download and install the editor - Windows & Mac?
- What are the System Requirements to use your editor?
- How do I export photos from the Mac Photos app to a folder on my computer?
Using The Software
Questions about using the software
Ordering and Payment
Questions about ordering and paying for your product
- What happens if I'm not happy with my product?
- How can I reprint / reorder my photo book?
- How do I change from Hi Colour back to Standard Colour?
- Can I send copies of my album to different addresses?
- Is there a discount code I can apply to my order?
- How do I apply my promotion code?
- How do I upload my project for printing?
- What is text hot-stamping and how do I add it to my Photo Book order?
- How do I apply my Rewards Dollars to an order?
- Can I preview my Photo Book before printing?
- Can I order multiple copies in a single order?
Products
Questions about our products and the quality
Shipping and Delivery
Questions about dispatch and delivery
Support and Troubleshooting
Common errors and troubleshooting steps
- How do I export my Apple Photo Book PDF to print with albumworks?
- How can I copy my project to a new computer?
- Why do my photos look pixellated in the work area of the editor?
- How do I install the editor on my Mac if I see an 'Unidentified Developer' warning?
- How can I contact albumworks?
- Why won't my project upload to you?
- How can I send my files using Dropbox?
- Common editor warning messages and how to fix them
- What does the ‘Missing Pictures’ warning mean — and how do I fix it?
My account
For Former Momento Customers
Quality and Craftsmanship
- What details set albumworks Photo Books apart in quality and finish?
- What makes albumworks photo book print quality stand out?
- Which paper type is best for photo books — and why it matters?
- What binding options do you offer and why do they matter?
- What is Hi Colour printing and why should I choose it?
- Will my albumworks Photo Book last over time?
- What is VIP care and why should I choose it?
- Photo Book Cover Options: Which One is Right for You?
Photo Guidelines and Tips
- How do I add .HEIC files to my project?
- How can I tell if my photo quality is good enough to print?
- Can I use scanned photos in my project?
- Can I increase the quality of my photos?
- What image file types can I use in my photo book?
- Will my printed product look exactly as it does on my monitor?
- How do I add photos from Facebook or Instagram?
Using the Editor - Design Tools
- How do I apply my own image as a background?
- How do I use your page style templates in my photo book project?
- How do I add scrapbooking items to my photo book project?
- How do I add a border or frame to a photos in my project?
- How do I apply a mask to a photo?
- How do I set a background colour?
- How do I save my own page style or layout?
- How do I apply a border or frame to my photos?
Using the Editor - Pages and Project Structure
- How many pages can I have in my Photo Book?
- How do I save my project while working on it?
- What is the shaded area between 2 pages in the editor?
- How can I create and print proofs in the editor?
- How do I add or delete pages in my Photo Book?
- How do I move pages within my project?
- How can I make a copy of my project?
- Can I change the size or cover type of my album once I've started?
Using the Editor - Photos
- What does the red and white exclamation mark on my photo mean?
- How close to the page edge can I place my photos or text?
- How do I clear my Picture List in the download editor?
- How do I add photos to my project?
- How do I crop a photo?
- How do I move a photo between pages?
- How do I move an image in front or behind another on the page?
- Why do my pictures move when I place them at the edge of the page?
- How do I rotate a photo or text box?
- How do I spread a photo over an entire page or double page spread?
Using the Editor - Text and Fonts
Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.
Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.
